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Application Support Engineer

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Recruiter: Ana

Location: Pitesti

Job Description

The role:

We are looking for a skilled and enthusiast Application Support Engineer to join our team and engage in projects.

You will be part of a highly motivated IT team, will work closely with IT architects, developers, testers and application admins, while keeping a close collaboration with the business lines on the projects.

Responsibilities:

• Research and determine solutions for the application alerts basedon available procedures;

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers);

• Prioritize and manage several open issues at one time;

• Follow up with relevant stakeholders to make sure their IT systems are entirely functional after troubleshooting;

• Create accurate and timely reports;

• Support by documentary evidence technical knowledge regarding internal procedures.

Required:

• Bachelor degree in Information Technology, Computer Science, Economics or relevant field;

• Problem-solving and strong communicationskills;

• Maintain calm in order to provide step-by-step technical help;

• Ability to work in a team;

• Proficiency in English.

Good to have:

• Experience as an Application Support Engineer, IT Help Desk Technician or similar role;

• Able to analyse and troubleshoot basic technical issues in an ambiguous environment

**At the same time, you will have the chance to continuously improve your soft and hard skills through our dedicated inhouse training.

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About Ana